• Couple, 4 September 2011
  Jacqueline Holliday, United Kingdom
• Good 3.6/5 (detail)

Staff were courteous and polite, but didn't engage in any general conversation during our stay e.g. asking if we were enjoying Paris, where had we been, was there anything they could help with. Our opinion was not even sought on check-out. Staff would benefit from some 'customer service' training in this area.
Building work (decking areas being erected) was being carried out to a separate building at the rear of the property and during the day (between 8.30 - 6.00)there was general noise associated with this. Although this was beyond our hotel's control it would have been appreciated if this could have been mentioned to us during check-in or at some point during our stay. It meant that when we returned to the hotel during the afternoon we needed to keep the windows closed to eliminate the noise so that we could rest.
Shower cubicle leaked badly - not reported as our opinion was not sought at any point during our stay.