• Single traveler, 29 April 2014
  Anonymous, United States
• Poor 2.0/5 (detail)

The receptionist staff were disinterested and abrupt, bordering on rude. They simply seemed lazy. My wake up call never came in the morning, and when I pointed this out to the night receptionist, never was given an apology. The internet in my room never worked (and other guests said the same was true in their rooms), so I always had to go to the lobby to send email, and even there the access was unstable and intermittent. Without prior notification, I learned upon checking out at the end of my stay that one night I was charged 50 euros more than what was advertised when I booked the room, without any explanation from the uninformative person at the front desk. The rooms are dark and depressing, without enough light to see what is in front of you, and the curtains don't open sufficiently to let in more light. The colors of the walls and carpets are some sort of psychedelic crimson, and the place simply smells bad, presumably because of poor ventilation. It's 4-star rating is a joke. I will certainly never stay here again.