• Couple, 28 August 2011
  Victor Sanchez Altura, Spain
• Good 3.9/5 (detail)

We don't have any complaint about the treatment with employees, in fact concierge and clerk at reception were excellent. However, the housekeeping services are more than deficient for a 4 stars hotel. Toiletries were not replaced neither enough for the days we stayed, towels were not replaced; even the glasses were not cleaned from day to day. A pillow disapeared from one day to the other, keep out by the housekeeping services, but never replaced. Summarizing, the hotel has a perfect location, the employees at reception made a great job, and great recommendations, but the hotel experience in general will never meet expectations for a guest that is expecting a four stars hotel experience, paid at a rate according with a four stars hotel.